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184 Main Collins Street West Victoria 807

Cancellation & Refund Policy

Last Updated: 05.04.2023

[Your Company Name] (“we,” “us,” or “our”) is committed to providing the best possible customer experience for your travel bookings. Please read our Cancellation & Refund Policy carefully before making a reservation. By booking with us, you agree to the terms outlined below.

1. Cancellation Policy:

1.1. Individual Bookings:

  • You may cancel your booking for individual travel services (e.g., flights, hotels, tours) subject to the cancellation policies of the respective service providers.
  • Cancellation fees may apply based on the service provider’s terms and the timing of your cancellation.

1.2. Group Bookings:

  • Group bookings may have different cancellation policies and fees, which will be communicated to you at the time of booking.

2. Refund Policy:

2.1. Individual Bookings:

  • Refunds for individual travel services will be subject to the refund policies of the respective service providers.
  • Depending on the service provider and the timing of your cancellation, you may be eligible for a full or partial refund.

2.2. Group Bookings:

  • Group booking refunds will be processed based on the terms and conditions agreed upon at the time of booking.

3. Refund Process:

  • To request a refund, please contact our customer support team using the contact information provided on our website.
  • Refunds will typically be processed through the original payment method used for the booking.
  • Please allow a reasonable processing time for refunds to be completed, as this may vary depending on the service provider’s policies.

4. No-Show Policy:

  • If you fail to show up for a booked service without canceling in advance, you may not be eligible for a refund, and additional fees may apply as per the service provider’s policy.

5. Changes and Modifications:

  • If you need to make changes or modifications to your booking, please contact our customer support team. Changes may be subject to fees and availability.

6. Force Majeure:

  • In cases of events beyond our control, such as natural disasters or political instability, we reserve the right to modify or cancel bookings as necessary. In such instances, we will work with you to find suitable alternatives or process refunds in line with our partners’ policies.

7. Contact Us:

If you have any questions or need assistance with cancellations and refunds, please contact our customer support team at:

[Your Contact Information]

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